At MobilScooter, we aim to deliver high-quality electric bikes (e-bikes), mobility scooters, and accessories safely and efficiently. This Shipping Policy explains our order processing, shipping timelines, delivery methods, and related terms to ensure a smooth shopping experience.
Shipping Locations
MobilScooter currently ships to:
-
United States (all 50 states)
-
U.S. territories (availability may vary by product)
We do not currently offer international shipping unless explicitly stated on a product page.
Order Processing Time
-
Orders are processed within 1–3 business days after payment confirmation.
-
Orders placed on weekends or holidays will be processed on the next business day.
-
Processing times may be longer for high-capacity e-bikes, custom configurations, or pre-order items.
Shipping Times
Estimated delivery times depend on product size, destination, and carrier:
-
E-Bikes & Large Items: 5–10 business days
-
Mobility Scooters: 5–10 business days
-
Accessories & Parts: 3–7 business days
Shipping times are estimates and may vary due to weather, carrier delays, or supply chain conditions.
Shipping Costs
-
Shipping costs are calculated at checkout based on item size, weight, and delivery location.
-
Select e-bikes, scooters, or promotions may include free shipping, clearly noted on the product page.
-
Freight shipments may include additional handling or residential delivery fees.
Shipping Carriers
We ship using reputable carriers to ensure safe delivery, including:
-
FedEx
-
UPS
-
USPS
-
Freight carriers for oversized e-bikes and mobility scooters
Carrier selection is determined by the product type and destination.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking details to become active.
E-Bike Delivery Information
-
Most e-bikes ship partially assembled and may require basic assembly upon arrival.
-
Freight deliveries are typically curbside delivery.
-
A signature may be required for high-value e-bike shipments.
-
Customers are responsible for ensuring someone is available to receive the delivery.
Damaged or Missing Items
If your e-bike or order arrives damaged or incomplete:
-
Notify us within 48 hours of delivery
-
Provide clear photos of the packaging and product damage
-
Retain all original packaging until the issue is resolved
MobilScooter will assist with replacements or claims as applicable.
Incorrect or Undeliverable Addresses
Customers are responsible for providing accurate shipping information at checkout.
MobilScooter is not liable for delays or losses caused by incorrect or incomplete addresses.
Shipping Restrictions
Certain e-bikes or mobility products may have shipping restrictions due to:
-
Battery regulations
-
Product size or weight
-
Regional carrier limitations
Any restrictions will be disclosed on the product page prior to purchase.
Contact Information
For shipping questions or order support, please contact:
Email: sales@mobilscooter.com
Website: https://www.mobilscooter.com