At Mobil Scooters, we are committed to transparency, fairness, and customer satisfaction. This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be approved for products purchased through our website.
By placing an order on mobilscooters.com, you agree to the terms outlined below.
1. General Refund Eligibility
Refunds may be considered only if all of the following conditions are met:
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The request is submitted within the eligible return window
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The product meets return eligibility requirements
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Prior return authorization has been approved
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The product is returned in its original condition (unless damaged in transit)
Refunds are not guaranteed and are subject to inspection and approval.
2. Non-Refundable Items & Fees
The following are non-refundable:
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Shipping and delivery fees
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Freight or curbside delivery charges
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Assembly, setup, or service fees
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Custom, special-order, or refurbished items (unless defective)
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Clearance or final-sale products
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Orders refused at delivery without authorization
3. Return Authorization Requirement
All returns must be approved in advance.
Customers must contact our support team to request a Return Authorization (RA) before shipping any item back. Unauthorized returns will be refused and returned to the sender at the customer’s expense.
4. Condition of Returned Items
To be eligible for a refund:
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Products must be unused and undamaged
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All original packaging, accessories, manuals, and components must be included
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Mobility scooters must not show signs of wear, misuse, or outdoor operation
Items returned in unacceptable condition may be denied a refund or subject to restocking fees.
5. Damaged or Defective Items
If your item arrives damaged or defective:
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You must notify us within 48 hours of delivery
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Photos and supporting documentation may be required
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Do not discard the product or packaging until instructed
Approved claims may result in a replacement, repair, or refund at our discretion.
6. Refund Processing Time
Once an approved return is received and inspected:
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Refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
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Processing times may vary depending on your bank or payment provider
Mobil Scooters is not responsible for delays caused by financial institutions.
7. Freight & Large Item Returns
Due to the size and nature of mobility scooters:
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Customers are responsible for return shipping costs unless the item is defective
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Freight return arrangements must be coordinated in advance
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Curbside pickup or freight scheduling fees are non-refundable
8. Chargebacks & Dispute Resolution
Customers agree to contact Mobil Scooters directly before initiating any chargeback or payment dispute.
Submitting a chargeback without following this Refund Policy may result in:
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Denial of refund eligibility
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Suspension of future purchasing privileges
We maintain detailed transaction, shipping, and delivery records to resolve disputes fairly.
9. Policy Abuse & Fraud Prevention
Mobil Scooters reserves the right to refuse refunds or returns in cases of:
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Excessive return activity
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Suspected fraud or misuse
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False damage claims
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Policy violations
10. Trust & Payment Security
Secure Payments & Buyer Protection
Mobil Scooters is committed to protecting your payment information and transactions.
Trust & Security Features:
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PCI-DSS Compliant Payment Processing
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Secure Checkout with Encrypted Transactions
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Fraud Monitoring & Payment Verification
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Trusted Payment Gateways (Stripe, PayPal & Bank Processing)
All transactions are processed through certified third-party payment processors to ensure the highest level of security and compliance.
11. Contact Information
For refund or return requests, please contact:
Mobil Scooters Customer Support
📧 Email: support@mobilscooters.com
🌐 Website: mobilscooters.com
🕘 Business Hours: 8-9pm
12. Policy Updates
Mobil Scooters reserves the right to modify this Refund Policy at any time. Updates will be posted on this page and become effective immediately upon publication.