At Mobil Scooters, we are committed to customer satisfaction while maintaining fair, transparent, and compliant return procedures. This Return Policy outlines the conditions, eligibility, and process for returning products purchased through our website.

. Return Eligibility

Returns are accepted only if all the following conditions are met:

The return request is submitted within 14 days of delivery
The product is unused, unassembled, and in original condition
The item is returned in its original packaging, including all accessories, manuals, and documentation
The return has received prior written authorization from Mobil Scooters

Any item that does not meet these conditions may be refused or returned to the customer at their expense.

. Non-Returnable Items

The following items are not eligible for return:

Used, assembled, or modified mobility scooters
Customized or special-order products
Clearance, discounted, or “final sale” items
Products damaged due to misuse, neglect, or improper handling
Items returned without authorization

. Return Authorization Process

To initiate a return, customers must:

Contact Mobil Scooters customer support within the return window
Provide order number, product details, and reason for return
Receive a Return Authorization (RA) approval before shipping

Returns sent without authorization will not be accepted.

. Return Shipping Responsibilities

Customers are responsible for all return shipping costs
Original shipping and freight charges are non-refundable
For large or freight items, customers are responsible for arranging secure return shipping
We recommend using insured and trackable shipping methods

Mobil Scooters is not responsible for lost or damaged return shipments.

. Inspection & Approval

All returned products are subject to inspection upon receipt.

If the item meets return eligibility, it will be approved for refund processing
If the item shows signs of use, damage, or missing components, the return may be denied or subject to a restocking fee

Inspection timelines typically take 3–5 business days after receipt.

. Refund Processing (If Applicable)

Approved refunds are processed to the original payment method
Refunds are issued within 5–10 business days after inspection approval
Shipping, freight, handling, and transaction fees are non-refundable

Refund timelines may vary depending on your bank or payment provider.

. Exchanges

Exchanges are not guaranteed and are subject to product availability. Any approved exchange will follow the same inspection and authorization requirements as returns.

. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

Notify us within 48 hours of delivery
Provide clear photos of the product and packaging
Do not discard packaging until instructed

Claims submitted outside this timeframe may not be eligible for resolution.

. Chargebacks & Disputes

Customers agree to follow this Return Policy before initiating any chargeback or payment dispute.

Unauthorized chargebacks may result in:

Suspension of return privileges
Submission of delivery, tracking, and policy documentation to payment processors

Mobil Scooters maintains detailed transaction and fulfillment records for dispute resolution.

. Policy Modifications

Mobil Scooters reserves the right to modify this Return Policy at any time. Updates will be posted on this page and take effect immediately upon publication.

Continued use of the website constitutes acceptance of the current policy.

. Contact Information

For return requests or questions:

Mobil Scooters Customer Support
📧 Email: sales@mobilscooters.com
🌐 Website: mobilscooters.com
🕘 Business Hours: 8-9pm

Trust & Payment Security

Secure & Trusted Checkout

PCI-DSS Compliant Payment Processing
Secure Checkout with Encrypted Transactions
Fraud Monitoring & Chargeback Prevention
Trusted Payment Gateways (Stripe, PayPal & Bank Processing)

Mobil Scooters uses industry-standard payment security and fraud prevention systems to protect customer transactions and personal information.

Return Policy