Shipping Policy

At Mobil Scooters, we are committed to providing safe, timely, and reliable delivery of our mobility scooters, accessories, and related products. This Shipping Policy outlines our shipping procedures, timelines, costs, and customer responsibilities to ensure transparency and trust.

1. Shipping Coverage

We currently offer shipping to customers within [insert countries/regions, e.g., the United States and select international destinations]. Availability of shipping may vary depending on product type, size, weight, and destination.

If your location is not listed at checkout, please contact our support team before placing an order.

2. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Custom, refurbished, or bulk orders may require additional processing time, which will be communicated to the customer.

You will receive an order confirmation email once your order has been successfully placed.

3. Shipping Methods & Delivery Timeframes

Estimated delivery times begin after order processing and may vary based on location and carrier availability.

Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather conditions, customs clearance, or unforeseen circumstances.

4. Shipping Costs

• Shipping fees are calculated at checkout based on product size, weight, destination, and shipping method.

• Freight or oversized mobility scooters may incur additional delivery charges.

• Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

5. Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking details (where available). Tracking updates may take up to 24 hours to appear in the carrier’s system.

6. Freight & Curbside Delivery (Mobility Scooters)

Due to the size and weight of mobility scooters:

• Large scooters may be shipped via freight or curbside delivery

• Delivery will be made to the nearest accessible curb or driveway

• Inside delivery, setup, or assembly is not included unless explicitly stated at checkout

Customers are responsible for ensuring delivery access is available.

7. Address Accuracy & Failed Deliveries

Customers are responsible for providing accurate and complete shipping information.

Mobil Scooters is not liable for:

• Delays caused by incorrect or incomplete addresses

• Returned shipments due to failed delivery attempts

• Additional reshipping fees resulting from address errors

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery

• Provide photos of the damage and packaging (if applicable)

• Do not discard damaged items or packaging until instructed

We will work with the carrier to resolve the issue through replacement or claim processing in accordance with our policies.

9. International Shipping (If Applicable)

International orders may be subject to:

• Customs inspections

• Import duties, taxes, or brokerage fees

• Extended delivery timelines

These charges are not included in product or shipping prices and are the responsibility of the customer.

10. Shipping Restrictions

We do not ship to:

• P.O. Boxes (for large or freight items)

• Restricted or sanctioned regions

• Locations where delivery access is unsafe or unavailable

11. Contact Information

For shipping inquiries, order status, or delivery assistance, please contact:

Mobil Scooters Customer Support
📧 Email: sales@mobilscooters.com
🌐 Website: mobilscooters.com
🕘 Business Hours: 8-10pm

12. Policy Updates

Mobil Scooters reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page and become effective immediately upon publication.